ai, analysis, artificial intelligence, automation, big data, brain, business, cg, cloud computing, communication, computer graphics, concept, creative, cyber, deep learning, digital transformation Source: Adobe Stock

Credit unions were some of the earliest adopters of robotic process automation (RPA) and initially had little trouble identifying which repetitive, rules-based business processes represented the best candidates for automating. But as obvious processes such as member onboarding and accounts payable were automated, it has become increasingly challenging for credit unions to determine which processes should be automated next.

Clearly, RPA holds the potential to lower costs, improve productivity and drive innovation. The catch, however, is that automation is only effective when it can be applied to those business processes that showcase its strengths. Generally, that means processes that depend on clearly identified, predictive business rules; use structured, readable input (such as Excel spreadsheets or PDF files) and occur frequently.

Complete your profile to continue reading and get FREE access to, part of your ALM digital membership.

Your access to unlimited content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including and

Already have an account?


© 2023 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including and

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2023 ALM Global, LLC. All Rights Reserved.