Businesswoman pressing face emoticon on virtual touch screen at smartphone .Customer service evaluation concept. Source: Adobe Stock

Credit union clients of LEVERAGE, a for-profit affiliate of the League of Southeastern Credit Unions & Affiliates, will soon have access to a new digital platform thanks to a partnership with Glia announced Tuesday.

Through its partnership with Glia, a New York, N.Y.-based provider of digital customer service solutions, LEVERAGE will offer the Digital Member Service platform to its more than 500 credit union clients, enabling them to easily communicate with members via a variety of channels. The platform allows credit union users to provide service and support to members through messaging, video banking or voice conversations – leveraging the member’s channel of choice and meeting them where they are. Users will also have the opportunity to assist members through CoBrowsing, Glia’s screen-sharing and video chat tool.

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Natasha Chilingerian

Natasha Chilingerian has worked in the credit union space for over a decade. She joined CU Times as managing editor in 2015 and was promoted to executive editor in 2019. Before that, she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union) in Los Angeles from 2013-2015, and as a CU Times freelancer from 2011-2013. She has been a professional writer and editor for more than 17 years, specializing in news and lifestyle journalism as well as marketing copywriting for companies in the finance and technology space.

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