RPA Robotic process automation innovation technology concept on virtual screen. Source: Adobe Stock

The credit union industry has been a pioneer in adapting robotic process automation (RPA) to handle everything from member onboarding and accounts payable to compliance handling and fraud detection. And why not? In theory, automating repetitive, rules-based processes and tasks frees up employees to handle more meaningful work, leading to a decline in human errors, increased productivity, lower operating costs and, most importantly, enhanced service delivery to members.

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