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Back in February, areas around the country were severely impacted by inclement weather. In Texas alone, 3.5 million people went without power for several hours in freezing temperatures. With frequent power and internet outages and most people still working from home, credit unions across the U.S. struggled to operate and meet their members’ needs.

The harsh weather caused credit unions to shut down branches, leading to call center queues growing and call center employees feeling overwhelmed. Additionally, because of the long wait times and complications caused by outages, members were left frustrated when they were without support from or access to their credit union.

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