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More than 5.6 million members signed up for online banking with their credit unions in 2020, compared to four million members who enrolled for online banking in 2019, according to a CU Times analysis of the NCUA’s fourth quarter data.

That surge, a 39% increase of new web banking users, was expected after credit unions closed branch lobbies because of the pandemic and urged their members to sign up for online options to meet most of their financial needs.

Peter Strozniak

Jim DuPlessis

A journalist for decades.

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