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With news of COVID-19 vaccines around the world, the unprecedented health crisis that shook the globe over the last year may be inching towards an end. Yet the unexpected lockdowns transformed nearly every industry and a return to pre-quarantine business-as-usual may not be possible. Credit unions were greatly affected, as much of their business model centers on in-person transactions, personalized service and a physical location in their community. Exploring the lasting impact of COVID-19 on banking can help institutions understand what to expect for the rest of 2021 – and beyond.

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