Source: Shutterstock.

The pandemic has accelerated consumers' adoption of and engagement with digital technology. According to consulting firm McKinsey & Co., digital transformation has accelerated by seven years on average. And for credit unions, this acceleration has been experienced as a dramatic shift from in-person engagement to service via phone, drive-thru window and mobile device.

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.