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When I look back at all that happened in 2020 and what it could mean for the credit union industry, there is one thing I can say without a doubt: Credit unions rose to the challenge of circumstances no one saw coming.

Those circumstances, of course, were providing vital financial services during a global pandemic. But, I wonder about the circumstances we have seen coming. When it comes to the technological sea of change in the financial industry, can credit unions move beyond reactionary mode and lead?

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