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Expert Opinion

First Steps to Increasing Member Satisfaction & Engagement

Learn four actions your CU can take to identify member friction, evaluate it, and create a pathway to reduce or resolve it.

By Anne Legg | October 30, 2020 at 09:00 AM
survey results shown with smiley face to sad face Source: Shutterstock.

Lessen member friction.

While that may seem like an obvious task, what isn’t is a formal process to identify, evaluate and resolve member friction.

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