Hard Knocks: Lessons Learned from COVID-19 and the Disruption of the Credit Union-to-Member Relationship
Date: Tuesday, September 22nd, 2020
Time: 2:00pm ET | 11:00am PT
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COVID-19 has created an unexpected and massive disruption to credit unions’ primary means of ensuring consistent customer service and loyalty: in-person, branch operations.
As social distancing guidelines and branch capacity limits have curtailed traditional customer interactions, many credit unions have been unable to meet the needs of their members. Conversely, many of the credit unions using TimeTrade saw appointment volumes and customer satisfaction scores skyrocket during the same period.
Over one million appointments have been scheduled online with financial institutions since the pandemic began. The customer experience has shifted, making the new appointment economy a growth factor for credit unions.
Join this webcast as we preview the findings from the latest industry-analysis report that will give you a deep dive into:
- How to shift resources and branch utilization based on member demand
- Why appointment volumes have eclipsed pre-COVID levels
- What types of appointments are driving growth
- How credit union customers have responded to the introduction of new technologies
- What trends and benchmarks are key to maintaining a close relationship with members
REGISTER NOW! (Not able to attend? STILL REGISTER you will receive an email with how to access the recording of the event)
Steve Connolly | Senior Director, Product Management | TimeTrade
Donna Robinson | Director of Branch Operations | Del-One Federal Credit Union
Horacio Garcia-Korosec | Director of Business Intelligence | Del-One Federal Credit Union