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Direct FCU Encounters Its First Conversion Project Hurdle

The credit union realizes the true value of a robust API after reaching a form and letter printing roadblock.

By Brian Medeiros | August 26, 2020 at 09:00 AM
Businessman standing in front of stone wall Source: Shutterstock

Editor’s note: Direct Federal Credit Union is a one-branch, $750 million credit union located in Needham, Mass. It is undergoing its first core conversion since 1984 and has partnered with CU Times to document its journey until the new core is anticipated go live in 2021. Contributing authors will be members of the project team and each article will tell a story from a different point of view. Read its previous five articles and continue to follow along at cutimes.com/instantinsights.

Welcome back! If you’ve been following Direct’s progress through our core conversion, you’ve been hearing about how great things were going despite the global pandemic. Well, all good things must come to an end – we hit our first hurdle.

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