Smartphone use for mobile banking consumers Source: Shutterstock.

Those of us who have the privilege of working with credit unions know one consistent truth: Credit union members want to feel a part of the business that they trust with their money. Their financial journey is very different from that of customers of a standard bank, as they want a different level of engagement and sense of ownership in each of their transactions and interactions.

But another truth has emerged over the last few months – COVID-19 has created major, lasting changes in banking habits across America.

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