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COVID-19 has had a serious impact on the industry over the past few months. Although credit unions are considered an essential service, and while many branch locations across the country were permitted to stay open, there has still been an immense need to adapt procedures in order to fully provide safety for staff and members.

The challenge for many credit unions is that people often choose to become members because of the personal relationship and cooperative perspective that credit unions provide. Typically, this is represented by face-to-face interactions and tailored support for members, but what happens when “social distancing” takes precedence?

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