What we're learning:

With about 95% of our employees remote during this crisis, we can still build a strong connection and a sense of belonging on our teams. In fact, we have seen leaders at all levels communicating more frequently and more authentically than ever.
We have very active and strong business resource groups that we know are important to our commitment to diversity, equity and inclusion. But their potential impact is clear even more now. We have seen our employees across these groups come together and support each other, and I believe this is proof of their impact regardless of physical location.

Critical questions to ask:

How can we maintain this level of authenticity and communication among our leaders in the long term?
How do we amplify the role of employee resource groups and ensure employees have these connections?
How can we design an immersive and inclusive virtual onboarding experience?

Fully Supporting Employees

What we're learning:

Putting employees' well-being first has always been part of our company culture, but it's been crystal clear through frequent messages to employees during this time. Employee surveys confirm how important it is that this remains part of our company's values.
Company leaders are not exempt from the difficulties of this situation and feel a strong sense of responsibility for the well-being of their teams. By reaching out to leaders across the company, from frontline managers to executives, we have a deeper understanding of their experience and challenges so we can provide "just in time" support and resources.

Critical questions to ask:

How can we continue to foster a high level of communication and shared experience?
How can we equip leaders with the tools needed to lead through ambiguity?

Entering a New Phase of Work

Our people are truly our greatest asset. During this pandemic we have seen yet again the power of people working together to support each other, and the powerful role credit unions play in their communities. Maybe this will be our new paradigm, using the critical value of talent and removing contrived barriers like physical location, in order to empower our workforce.

Instant Insights /

The Future of Work Starts Now

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