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virtual financial literacy program Source: Shutterstock.

As credit unions continue to find their way in the evolving post-pandemic world, staying on top of staff engagement is critical. Training staff (as well as leadership teams and boards of directors) is more important now than ever. The content you deliver for staff engagement, in large part, will help decide how well members’ needs are met and your position as a leader in the post-coronavirus financial products and services marketplace.

There are three key elements upon which to focus when it comes to the content of your training for staff, executive leaders/managers and your board, whether it be delivered remotely or in person. By focusing on these three areas, your credit union will help continue the vitally important role overall staff engagement plays in your future financial success.

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