Instant Insights / CU Times: Core Conversion Special Coverage

Direct FCU in Needham, Mass., partners with CU Times to share the good, bad and ugly of its first core conversion since 1984 in a series of revealing articles throughout 2020.


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Happy, engaged employees. Source: Shutterstock

Editor’s note: Direct Federal Credit Union is a one-branch, $750 million credit union located in Needham, Mass. It is undergoing its first core conversion since 1984 and has partnered with CU Times to document its journey until the new core is anticipated go live in 2021. Contributing authors will be members of the project team and each article will tell a story from a different point of view. Read its previous four articles and continue to follow along at cutimes.com/instantinsights.

More than four months have elapsed since Direct Federal Credit Union’s core conversion began. We are taking the inherent challenges of the conversion itself in stride, and we have also adapted successfully to the curveballs thrown to us by the COVID-19 pandemic. How have we been so successful? We not only have a great team of engaged employees; we are also encouraging our employees to think about their individual roles in the core conversion.

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