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Smartphone with digital banking icons Consumers using more technology for banking needs. Source: Shutterstock

At a time when staying connected has become heavily focused on touchless interactions and the capabilities of the digital channel, consumers and businesses are increasingly leaning on digital banking to manage their financial lives. And as many are faced with new financial challenges and hardships during these uncertain times, they are reaching out to their financial institutions for support and guidance.

Even as states begin to lift restrictions and the economy begins to reopen, social distancing will be fixed into our new normal for the foreseeable future. Many financial institutions will find that they need to lean more heavily on or expand their digital banking capabilities to support the evolving needs of consumers, businesses and their employees.

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