Direct FCU’s Conversion Pushes Forward Remotely Amid COVID-19

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Editor’s note: Direct Federal Credit Union is a one-branch, $750 million credit union located in Needham, Mass. It is undergoing its first core conversion since 1984 and has partnered with CU Times to document its journey until the new core is anticipated go live in 2021. Contributing authors will be members of the project team and each article will tell a story from a different point of view. Read its previous three articles and continue to follow along at cutimes.com/instantinsights.

It has been a little over three months since we kicked off our core conversion project from Fiserv Spectrum to Corelation Keystone. As most of you are also experiencing, life at the credit union has been a bit interesting due to COVID-19. We are operating with most of our employees remote, many of whom have never worked remotely before. I am proud to say we are hitting project milestones, meeting as a team and with our vendors regularly, and have been able to keep our project on track through this entire pandemic.