Highlights from the April 14 webcast “Mergers, Acquisitions, Conversions… Oh, My! Ensure Your Next Change Event Has a Happy Ending for You and Your Members.” The event was sponsored by Harland Clarke and featured Terri Panhans, Vice President of Contact Center Solutions, and Ron Hasbrooke, Senior Sales Executive, both from the company.

For the full, on-demand presentation, you can find it at https://www.cutimes.com/2020/02/28/how-to-turn-high-pressure-change-events-into-high-reward-member-experiences/

About Terri Panhans

Terri Panhans is the Vice President, Contact Center Solutions for Harland Clarke. She manages all aspects of the contact center solutions programs that are supported by Harland Clarke. In her role, Terri is continually focused on helping clients connect with their customers how, when, and where it matters throughout the entire relationship. She and her team achieve this by developing and deploying solutions that create meaningful engagements to assist clients in their acquisition, growth, and retention efforts.

Terri began her career at Harland Clarke in 1993 as a Regional Call Center Manager in Dallas, Texas. She has held the positions of Servicing Project Manager; Regional Call Center Manager in Charlotte, NC; Director of Servicing for National Accounts; Executive Director Contact Center Solutions; Assistant Vice President of Sales & Marketing; and Vice President of Channel Development. She was appointed to her current position in February 2012.

Terri earned her bachelor’s degree in Business Administration from Texas A&M University in 1982. She also attended the Darden Graduate School of Business Administration in 2002.

About Ron Hasbrooke

Over the last 20 years, Ron has gained extensive expertise and experience in contact centers and financial services. From this solid foundation, he built strategic contact center solutions for financial services companies needing customized inbound and outbound communication support for acquisition, growth and retention initiatives.

Ron’s knowledge of how contact centers and financial services companies operate enables meaningful discussions with senior executives, contact center and customer experience leaders and marketing teams. He understands operations, metrics and technology, and knows the role of culture in driving customer experience, employee engagement and financial results. Ron listens carefully to needs, challenges and opportunities to help strategize and propose consultative solutions that align with goals. Ron’s specialties include: strategic planning, consultative sales, contact centers, major account relationship management and executive level collaboration.