Digital banking solutions.

When Thomas McDermott, managing partner for the Milton, Ga.-based Inver Consulting Group, surveys a credit union’s digital state of affairs, he often starts by looking at its website. “That’s the biggest branch they have,” he said. “The website generally tells you how far along they are in their digital evolution.”

Of course, McDermott and industry pros like him don’t stop there. Websites aren’t the only way digital evolution is manifesting itself at credit unions, after all. Today, digital evolution encompasses mobile banking, data collection and analysis, core processing, marketing communications, human resources and virtually every other aspect of credit union management.

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Tina Orem

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