Process documentation helps to:

Create consistency and reduce ambiguity. No matter if you're a member service manager or an account manager at the credit union, you'll have tasks that need to be completed repeatedly. By documenting processes, guidelines are then created, ensuring you accomplish consistently great work.
Improve overall efficiency. With documented processes and procedures, not only will you be able to get the same positive result every time, you'll complete the processes at a faster rate, too.
Provide an opportunity for improvement. You can measure the successfulness of your processes once they've been documented. If you notice an aspect of the process that could be changed, altered or even removed entirely, you can then make amendments to better the process.
Teach new employees how to do the job well. Employees don't stay in one job role forever. And as millennials become the brunt of the workforce, that statement couldn't be truer; 28% of them have said they won't stay at their company for longer than five years. With this in mind, having documented processes means you can easily train new staff easily and quickly.
Establish accountability. For most processes, the results should be the same each time. So by standardizing processes, you're ensuring credit union staff remain focused, engaged and highly responsible for the work they do!
Foster collaboration. Credit unions are inherently democratic – that's why their members are also their owners. The internal actions of a credit union can be equally collaborative. With the transparency that a documented process offers, staff at different levels can suggest improvements that management may not have thought of.

The benefits don't end there, either.

Instant Insights /

Why You Need to Document Your Processes and Procedures (and How to Do It)

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