Since last August, we have published reports on (to name a few):

Meeting the needs of minority households;
Helping consumers take a more mindful approach to debt and spending;
Keeping up with younger consumers' financial services expectations;
Providing loan options to domestic violence survivors;
Serving the growing population of independent workers;
Aligning with people's values across political and social spectrums;
Using market research methodologies to inform member service decisions; and
Preparing credit unions for adaptations needed to survive the changes coming over the rest of this century (a signature report).

This last report, "The Credit Union of the 21st Century" introduces the concept, and key credit union value proposition, of "concierge banking." Consumers want to save more, the report stated, but are stymied by instability and uncertainty. They want to improve their credit and start investing but are confused by too many options. They want good financial advice but don't know who to trust. (Sort of how my friends might want to try a good beer but wonder how to pick what's best.)

Instant Insights /

Cheers to Another Year of Serving Communities and Beer

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