An Accountability Culture Engages Your Employees

CUs consider workplace culture strategies.

Think about what a positive impact you can make on member service when everyone in your credit union is engaged and takes ownership of their results. A healthy culture, where people are accountable, means that people align personal work objectives and organizational goals. Management ensures that everyone has the knowledge and tools needed to make results happen. People know what’s expected of them and for what they are accountable. They are motivated to succeed, and leadership creates the learning environment and conditions for success. When mistakes or failures happen, as they inevitably do, people learn from them to improve and grow.

Leadership’s continuous focus on accountability is essential for business performance. Senior executives need to ensure that they themselves and their managers have the skills, knowledge and systems needed to make everyone stewards of accountability. However, in many organizations, leadership does not have the needed skills. CareerBuilder.com, an online resource for job opportunities and advice, recently reported that 58% of managers said they received no management training, let alone training on the skills needed for managing well-functioning systems around accountability.