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CUs Improve Digital Experience & Mobile Video Banking Interactivity

“We want to provide digital excellence to our members through an API first approach.”

Creating a better mobile video banking experience. Creating a better mobile video banking experience. (Source: Shutterstock)

Dover, Del.-based Dover Federal Credit Union upgraded to offer a better, more secure digital banking experience; and Council Bluffs, Iowa-based Cobalt Credit Union Introduced an interactive mobile video banking solution.

Dover Federal ($470 million) chose Chelsea, Mich.-based Mahalo Technologies’ omni-experience digital banking to provide a modern, secure channel for its members, because it said it was caught in a dilemma. Its previous digital banking solution did not closely integrate with its new core system (Symitar’s Episys product for core processing).

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Roy Urrico

Roy Urrico

Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).

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