Convenience fee chart Respondents who participated in the BillingTree ARM study were divided more than ever before in their attitude toward convenience fees.

Payments are currently transitioning from traditional to digital processes. A recent Capgemini report on consumer payment demand in 2019 describes the payments industry as quickly transforming from an infrastructure of cards and terminals to a system made up of mobile devices that include smart watches, phones and even Internet of Things-enabled cars.

Payment methods are changing, and recent evolutions mean those who fail to adopt new technologies risk losing time, money and business. Here is an outline of four industries that have previously been slow to adopt payment innovation and a forecast of the developments I expect to see this year.

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