Factors in selecting a service provider Source: Filene Research Institute, May 2018. Respondents were asked to choose their top three factors.

In this era of ever-changing member expectations, credit unions have a mandate to look outside their four walls in search of a partner with a solution, expertise, or simply with the time capacity to execute and deliver on a much needed or perceived member need.

This article is not one that focuses on the consumer, socio-economic or technology trends that credit unions need to pay attention to and that Filene regularly studies, but rather one that concentrates on the internal outsourcing processes to evaluate and select a third-party provider that can satisfy the project specifications.

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