Don’t frustrate members with online banking system outages.

Digital transformation is a talking point for nearly every company in every industry these days, and the financial industry is no different. However, while all organizations talk a good game about taking steps to digital transformation, fully achieving it is easier said than done. Although the ultimate goal is to improve how the business works on every level, it doesn’t happen overnight and requires a great deal of patience and planning to execute.

Overall, the financial industry is working just fine with employees and customers/members getting what they need most of the time, so why should the industry choose to evolve its IT? Simply put, good enough is not good enough anymore. Organizations must be more efficient, nimble and data-driven to take advantage of business opportunities in a competitive landscape.

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