The Instant Issuance Mini Kiosk, manufactured by Gemalto and offered by BLM Technologies. Photo credit: BLM Technologies

Many credit unions have eagerly embraced self-service technology over the years, but today that technology can do a whole lot more than just spit out cash or deliver account balances. Thanks to streaming technologies, biometrics and other advances, self-service banking technology is rising to a new level of intelligent design – and it could go mainstream at any moment. Here’s what experts said credit unions should know about two popular self-service trends converging on the credit union industry: Interactive teller machines (ITMs) and instant-issue kiosks.

You may need to retrain or move tellers.

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Tina Orem


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