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A new customer satisfaction survey from CFI Group shows that credit unions outperformed retail banks in 2018, although banks still beat credit unions in one area.
The Ann Arbor, Mich.-based company's 2018 year-end Bank Satisfaction Barometer, which surveyed 1,009 people who had a current financial relationship with a bank, was 80 on a 1-100 scale. That score for retail banks was one point higher than it was in 2017, but it was still lower than CFI Group's Credit Union Satisfaction Index.
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