Mobile banking features (Image: Shutterstock).

More than one in 10 credit unions still do not offer services on a mobile app for their members, but for those that do, five features lead the pack in importance, according to a new debit benchmarking study from CO-OP Financial Services.

The survey of 240 U.S. credit unions, done in partnership with Mastercard and Mercator Advisory Group and including credit union executives, debit card product managers and other employees, found that 80% felt balance and transaction inquiries were extremely important features in mobile banking apps, followed by the ability to transfer funds (73%). Sixty-eight percent said the ability to make loan payments was extremely important, and 54% said the same for bill pay and debit card alerts, respectively.

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