Image: Shutterstock.

Mobile apps played a growing role in how members engaged with their credit unions in 2018 – a shift that’s made the mobile experience top-of-mind for many credit union leaders. Security was understandably a major part of that experience, especially in 2018, but how, why and where members used their apps was also important. That’s because for many members, the mobile experience now determines how they feel about their credit unions as a whole, which is one reason 2018 was all about the mobile app. Here are four of the year’s biggest stories about the mobile user experience for credit unions, plus a few predictions from the experts about what may come in 2019 for credit unions and their mobile apps.

1. Mobile Goes Mega Mainstream

Complete your profile to continue reading and get FREE access to, part of your ALM digital membership.

Your access to unlimited content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including and

Already have an account?


© 2023 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Tina Orem

Dig Deeper


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including and

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2023 ALM Global, LLC. All Rights Reserved.