Ensuring diversity and inclusion among your credit union'semployees and leadership it not just the right thing to do, itdelivers measurable business results. Companies that rank aboveaverage for diversity have greater returns from innovation, highermargins and improved customer-centric service and market awarenessthan less diverse peers.

Diversity involves the intrinsic traits that you were born with,such as gender, ethnicity, age and sexual orientation. It alsoencompasses characteristics that one acquires through experiencelike disciplines studied, industry background, career path andforeign work experience, where one learns to greater appreciatecultural differences. When leadership teams have a mix of inherentand acquired diversity, results happen.