Many CUs still not expected to use mobile banking.

About one in five financial institutions still do not offer mobile banking and 43% do not offer mobile payments, according to research published this fall by the Federal Reserve Bank of Boston.

The five-question “Quick Hit Mobile Financial Services Survey” (QHS) of 565 financial institutions — including 178 credit unions — found that 82% of respondents offered mobile banking. In addition, 14% of all respondents had “no plans to offer” mobile banking, the report said.

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Tina Orem

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