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The vast majority of Americans like their banks’ mobile app and online experience, but about one in six might be wooed to another financial institution for upgraded digital features, according to a new survey by the American Bankers Association.

The poll of 2,201 adults found that 93% rated their bank’s mobile app and online experience as “excellent,” “very good,” or “good.”

It also found that 70% of Americans are using mobile devices such as smartphones or iPads at least once a month to manage their bank accounts, and 46% did so more than three times a month. Almost half (46%) said they used remote deposit capture in the past 12 months.

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Tina Orem

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