Trust is essential in employee-manager relationships.

Credit union leaders know that exceptional levels of employee engagement mean exceptional member service and strong financial performance. Engagement arises from a culture of trust. Feedback conversations performed well foster trust. The art of providing feedback is an essential communication skill that can and must be developed. Done well, it will improve morale, build skills and take the organization to higher levels of effectiveness. Done poorly, it will do the opposite. Effective feedback interactions involve a complex dynamic that includes the relationship between the two individuals, the mindset of the recipient and their generational attitudes, the frequency of the interaction and the type of conversation. It’s not easy.

A relationship of trust between two people gives feedback the best chance of working well. A good place to start is self-awareness on the part of the manager, which makes them better able to be in tune with the feedback recipient. Managers should keep their eyes and ears open to assess and understand the employee’s situation. They should not be afraid to hear what’s on someone’s mind or to receive constructive feedback themselves in a productive way. With trust, employees recognize that leaders want them to grow and develop to their potential to deliver results and provide value.

Complete your profile to continue reading and get FREE access to, part of your ALM digital membership.

Your access to unlimited content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including and

Already have an account?


© 2023 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including and

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2023 ALM Global, LLC. All Rights Reserved.