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Trust is essential in employee-manager relationships.

Credit union leaders know that exceptional levels of employee engagement mean exceptional member service and strong financial performance. Engagement arises from a culture of trust. Feedback conversations performed well foster trust. The art of providing feedback is an essential communication skill that can and must be developed. Done well, it will improve morale, build skills and take the organization to higher levels of effectiveness. Done poorly, it will do the opposite. Effective feedback interactions involve a complex dynamic that includes the relationship between the two individuals, the mindset of the recipient and their generational attitudes, the frequency of the interaction and the type of conversation. It’s not easy.

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