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Consumer Comfort With AI Growing, Accenture Finds

Some credit unions currently use AI for compromised account management system alerts and post-conversion data cleanup.

AI becoming more popular with CUs and consumers.

People are getting more comfortable using artificial intelligence (AI) to get things done, according to new data from professional services company Accenture.

The survey of more than 6,000 people in the United States, UK, Australia, France, Germany and Singapore found that 45% were more comfortable using AI today than they were a year ago. However, 43% said their comfort level with AI was unchanged from a year ago, and 12% said they were less comfortable using AI now than they were a year ago.

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