X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Venmo app. Photographer: Andrew Harrer/Bloomberg

The other day, I heard from a woman who is completely frustrated with her banking experience. She has one account at her local bank and another at a global institution. While she loves the neighborhood feel and personalization of the smaller bank, she was quick to point out the disparity of mobile features between the institutions. One provided her the ability to make her car payment, pay her cable bill and send money to her daughter’s account at another bank using Zelle. The other, a smaller institution, offered little in terms of these convenient features. As a result, she wastes a lot of time navigating between these two banks. If her local bank offered better digital services, she said she’d be happy to give up the other account.

Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now

Copyright © 2018 ALM Media Properties, LLC. All Rights Reserved.