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CUs should lead the charge in fair practices of AI.

Among the top priorities credit unions face in the year ahead, we can find a desire to identify the tools and techniques necessary to ensure members have a frictionless experience. Among those tools, investments in machine learning and artificial intelligence are often part of strategic planning session discussions across our industry.

AI makes us think about an array of possible alternatives, all pointing to operational efficiency gains and a responsive experience for our members. It is at times such as this, where a lesson from Facebook’s startup years and its old mantra of “move fast and break things” can offer insights to credit unions.

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