Financial technology changes are constant.

AI, chatbots, IoT, fintech disruptors, APIs, open banking, digitization, cloud, cybersecurity. The terms and technology come fast and furious leaving credit unions and their tech partners racing to keep up.

Some of the challenges and issues facing credit unions and their partners when it comes to sustaining frontline technology was the focus of a discussion with Ted Bilke, president of Monett, Mo.-based Jack Henry & Associate’s Symitar division; Robb Gaynor, GM digital banking of Austin, Texas-based Malauzai, a Finastra Company; Mickey Goldwasser, VP of marketing of Glastonbury, Conn.-based Payrailz; John Levy, EVP of Rahway, N.J.-based IMM; Keith Malbrue, chief information officer of the $1.4 billion Dallas-based Credit Union of Texas; and Joe Salesky, CEO at San Francisco-based CRMNEXT.

Complete your profile to continue reading and get FREE access to, part of your ALM digital membership.

Your access to unlimited content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including and

Already have an account?

Roy Urrico

Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).

More from this author

Dig Deeper


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including and

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2023 ALM Global, LLC. All Rights Reserved.