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Call center fraud on the rise.

Voice fraud rates climbed at more than 350% since 2013 across several industries, including banking. Various causes share the blame including new voice tech, and the rise in significant data breaches.

Roy Urrico

Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).

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