Technology’s Capacity to Effect Change

Use technology to find new ways to make processes less cumbersome.

The financial industry is experiencing a great wave of modernization, which is changing the way we operate and conduct our daily business. Regulations on compliance and internal risk assessment are heavier than ever before to protect our membership from ever-increasing threats. Efficiency, accuracy and biometrics of staff and operations are closely followed to ensure we keep up with a constantly changing and heavily regulated industry. Because of all this, we are highly dependent on technology to keep us “in the know” for every area of our business.

As a network technician for Listerhill Credit Union based in Muscle Shoals, Ala., I have a front-row seat in this evolving landscape where our team of 11 people is responsible for 17 branches in two states. We are charged with safeguarding anything and everything related to over $780 million in assets and the daily financial lives of over 90,000 members. We all have our responsibilities, but we also need to make sure we provide excellent member service to not only our membership but our staff.