How to Thwart Call Center Fraud Without Affecting Member Experience

"As you call into a call center, you're treated like a criminal until they believe that you're not one, right?"

By Roy Urrico | August 20, 2018 at 10:15 AM

"Well, who are you? I really wanna know. Tell me, who are you?" If call center agents sound like crime scene investigators, members might feel like criminals. Hence the problem.

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CU Foundation's $250,000 Gift Expands Care to Rural Alzheimer's Patients

By Natasha Chilingerian | May 06, 2024

The SECU Foundation supports the Asheville, N.C.-based MemoryCare for the third time.

CU Foundation's $250,000 Gift Expands Care to Rural Alzheimer's Patients

Minnesota Merger Would Make the Newest $1 Billion Credit Union

By Peter Strozniak | May 06, 2024

Anoka Hennepin CU members will vote in June on whether to consolidate with Topline Financial.

Minnesota Merger Would Make the Newest $1 Billion Credit Union

Remote & Freelance Work Are in, Return to the Office Is Out

By Dave Colford | May 06, 2024

Sixteen percent of companies worldwide are fully remote, and this number is likely to increase.

Remote & Freelance Work Are in, Return to the Office Is Out

The Future of Payments for Credit Unions link

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