Now more than ever, it is important for CUs to prioritize guiding their members toward healthy financial tools and habits.
CUs must acknowledge the emotional and physical toll fraud takes on members, and focus on fraud prevention tools.
Happy, well-trained, well-equipped and highly motivated employees tend to provide exceptional member service.
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A vast number of credit unions still rely on legacy telephone systems that are siloed and disconnected from their digital channels and the modern banking experience members expect. This white paper explores how to bring your CU’s phone experience into the modern age.
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