A new poll finds most of us don’t like captchas and other security steps.

Most Americans are fed up with what they say are unnecessary, overly elaborate security measures — including the ones at credit unions and other financial institutions — according to a new FICO survey.

The poll of 2,000 U.S. adults found that 64% didn’t see a need for elaborate passwords requiring a mix of numbers, symbols and capital letters; 71% said captcha codes were frustrating and featured illegible words; and 65% were annoyed with email systems that automatically log them out as a security measure. About half (48%) were frustrated with two-step verification. Overall, about eight in 10 said they didn’t see the need for what they considered unwarranted security procedures.

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Tina Orem


Credit Union Times

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