Technology anxiety leads to consumers to hold on to cash.
Cash is still king among shoppers, but mobile payment use is poised to explode — if consumers can overcome their anxiety about security, according to a new study from payments technology firm Paysafe.
The company's interviews with over 5,000 adults in the United States, the UK, Canada, Germany and Austria found that 87% of consumers used cash in the last month to buy things, and 83% had visited an ATM. Just 9% of respondents said that they used mobile wallets while shopping in stores, and 41% weren't interested in hearing about cash alternatives, according to the report.
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