Most people are happy with their banks, but they're even happierwith their credit unions, according to the 2018 FIS Performance Against Customer Expectations(PACE) study released this week.

The study, which asked 1,788 U.S. consumers to rank theimportance of nine performance attributes, found that 82% of bankcustomers were “extremely satisfied” or “very satisfied” with theirbanking relationships. That number rose to 92% for credit unionmembers.

“Credit union members once again are much more satisfied, andcustomers from top 50 global banks are much less satisfied withtheir banks,” the study said. “Unsurprisingly, customers from largebanks — top 50 or regional banks — are most unsatisfied with thefees they incur.”

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