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Have Members Lost Patience for ATM Fees?

Cash cannot be dispensed through mobile channels alone, therefore surcharge-free networks serve a rising need.

77% of U.S. consumers do whatever they can to avoid paying ATM fees.

More consumers than ever say they will do just about anything to dodge ATM fees, and that could be putting more pressure on credit unions and other financial institutions to join or create fee-free ATM networks, according to Maynard, Massachusetts-based Mercator Advisory Group.

Its new survey of 3,001 U.S. adults found that in 2017, 77% of U.S. consumers do whatever they can to avoid paying ATM fees. That was the highest level since 2011 and 2012 and was up seven percentage points from 70% in 2016.

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Tina Orem

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