Technology continues to rapidly change for CUs.

After 33 years in the Armed Services and 25 years in corporate America, I have witnessed and been part of an era of constant change, where rules of engagement are constantly evolving for winning in the battlefield as well as in the competitive global markets through new innovative technologies.

The financial services sector is among the top industries affected by ever-changing client expectations and rapidly-evolving new technologies. New technologies such as biometrics, end-to-end encryption, dual authentication, face and voice recognition, behavioral analytics, and artificial intelligence are changing the traditional landscape for credit unions as well as the way financial institutions compete for market share.

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