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When asked about the type of work environment that was most important, Gen Zers indicated “a desire to work in a stable, predictable environment with a reliable company.” (Photo: Shutterstock)Recommended Stories
Hybrid Event for CU Call Center Leaders to Address Staffing, DEI
The Call Center Conference is one of two back-to-back events being held by the CU Association of New Mexico in Vegas this October.
Gaining the Most From Your Multi-Generational Workforce
Employers must understand what motivates and concerns each generation and leverage those differences.
Credit Union Spaces Reflect a World in Flux
Pandemic-era CU branch and headquarters designs give staff the ability to make fast, frequent changes.
Resource Center
eBook
Sponsored by Genesys
The 5 Phases of Digital Engagement
The value of a solid digital engagement strategy for member support teams has never been more clear. This eBook outlines the 5 phases of the digital engagement journey. Use it to determine which phase your CU is now and how to advance to the next.
Case Study
Sponsored by GLIA
Meeting CU Members Where They Are With 'Virtual Branches'
With the pandemic cementing a greater need for virtual banking, digital member service with video banking can improve support and reduce handle times. Download this case study to learn how the seventh-largest CU in Oregon achieved a higher satisfaction rating for their newly deployed online member experience than any physical branch experience.
White Paper
Sponsored by Elan Financial Services
Evaluating a Credit Card Program's Profitability: Fee vs. Interest Income
What are the potential hidden costs associated with running a credit card program and how can your credit union make more informed decisions when considering whether to insource or outsource a credit card program?
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