How important is digital banking to credit unions? Three announcements, which focus on enhancing member experience and knowledge, include chronicling a digital transformation journey, chatbot integration and interactive mobile video banking.
The $1.65 billion Burbank, Calif.-based Partners Federal Credit Union, which serves Walt Disney Company cast members, employees and their families, embarked on a new digital transformation journey. Partners FCU is opening up about their digital transformation journey and chronicling the good, the bad and the ugly via documentary-style videos.
Faced with the challenge of coordinating its community branches with services of a digital credit union to compete with big banks like Bank of America and Chase, Partners FCU partnered with Austin, Texas-based digital apps company Kony and Boston Consulting Group, to completely overhaul its technologies, processes, systems and services to better address the needs of its employees and customers including:
- Enhancing its app offerings in real-time while making additional enhancements along the way.
- Accelerating digital innovations and solutions from what it's now (releasing updates to its apps once every 6 months) to 4 times as fast (releasing updates every other week).
Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.
Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
- Exclusive discounts on ALM and CU Times events.
- Access to other award-winning ALM websites including Law.com and GlobeSt.com.
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
