How important is digital banking to credit unions? Three announcements, which focus on enhancing member experience and knowledge, include chronicling a digital transformation journey, chatbot integration and interactive mobile video banking.

The $1.65 billion Burbank, Calif.-based Partners Federal Credit Union, which serves Walt Disney Company cast members, employees and their families, embarked on a new digital transformation journey. Partners FCU is opening up about their digital transformation journey and chronicling the good, the bad and the ugly via documentary-style videos.

The $2.2 billion Orlando, Fla.-based FAIRWINDS Credit Union launched its FAIRWINDS Virtual Advisor in partnership with Abe AI, an Orlando-based Artificial Intelligence software company specializing in digital consumer financial technology. FAIRWINDS said it is the first financial institution headquartered in Florida to offer this service to its members.

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Roy Urrico

Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).